B1 IntermediateCustomer service
What would you do?
A damaged delivery
A package arrives with a damaged item inside. The shop's website says sale items cannot be returned, but the damage was not your fault.
How would you request a solution?
Speaking timer
Keep your answer moving.
1:30
Words to reach for
damagedreturn policyreplacement
Try beginning with
- I would first consider...
- A practical option would be...
Speaking tips
- Connect your reasons.
- Mention a possible consequence.